In an increasingly dynamic and constantly changing environment, it is a big challenge for an organization operating in any industry to understand and exceed expectations of their customers and other stakeholders.

The ISO 9001:2015 QMS enables an organization to improve overall performance and efficiency by ensuring that the systems and processes an organization has in place not only meet customer requirements but continuously strive to exceed customer expectations. The underlying rationale being that if an organization can understand the current and future needs of its customers and other stakeholders, sustained success is inevitable.

Key aspects of the business that are reviewed include;

• Customer Focus
• Leadership
• Engagement of people
• Process Approach
• Improvement
• Evidence based decision making
• Relationship Management

Key benefits of implementing a Quality Management System include;

• Increased customer value
• Increased customer satisfaction
• Improved customer loyalty
• Repeat business
• Enhanced reputation of the organization
• Expanded customer base
• Increased revenue and market share